Reviewed 26 October 2026 · Seller & buyer guide
GeM Portal Login: Easy Step-by-Step Guide for Sellers and Buyers
Log in to the GeM portal at gem.gov.in in about two minutes. This guide explains GeM login for sellers and government buyers in simple words, and helps you fix common problems like OTP not coming, a forgotten GeM login ID, or a DSC error.
GeM login helper
Pick what you need- 1Open gem.gov.in and click Login
- 2Enter your seller User ID (not email) and CAPTCHA
- 3Enter password or the OTP on your registered mobile
- 4Your seller dashboard opens
Official site
gem.gov.in
You log in with
User ID
not email
Registration fee
₹0
Caution money
None
removed Aug 2025
Toll-free help
1800-419-3436
GeM login steps
How to Login to GeM Portal (gem.gov.in)
GeM login uses the same page for sellers and buyers. You type your User ID, fill the CAPTCHA, then confirm with your password or OTP. That’s it.
Screen 1
User ID + CAPTCHA
Screen 2
Password, OTP or Authenticator code
Done
Your GeM dashboard
- 1
Open gem.gov.in
Type www.gem.gov.in yourself in the browser. Don’t open GeM login links from WhatsApp or SMS.
- 2
Click “Login”
The Login button is at the top right of the GeM portal homepage.
- 3
Enter your GeM login ID
Your GeM login ID (User ID) is the username you made at registration. It is not your email or phone number.
- 4
Fill the CAPTCHA
Type the letters exactly as shown. Can’t read them? Refresh the CAPTCHA.
- 5
Password or OTP
Enter your password, the OTP sent to your registered mobile or email, or your GeM Authenticator code.
- 6
You’re on the dashboard
Sellers see bids, orders and payments. Buyers see products, bids and contracts for their office.
Pictures are simple drawings, not copies of the GeM website. GeM is moving to a new login screen in phases, so yours may look a little different.
Which GeM login are you?
GeM Seller Login vs GeM Buyer Login
Both use the same GeM login page. The difference is who creates the account and what you see after you log in.
GeM seller login
For businesses, MSMEs, startups and service providers. You create the account yourself with Aadhaar or PAN. After GeM seller login you manage your catalogue, bids, orders and payments.
GeM seller login guide →
GeM buyer login
For government offices, PSUs and local bodies. Your Head of Department creates your buyer account with an official NIC email. After GeM buyer login you buy, receive and pay.
GeM buyer login guide →
GeM login problems
GeM Login Not Working? Pick Your Problem
Most GeM login problems come from an old mobile number, too many OTP tries, or using email instead of User ID. Choose what you see on screen.
The fix
OTP not coming
Why it happens
- Registered mobile is old or switched off
- Too many OTP requests in a short time
- Weak network, or email OTP in spam
What to do
- Wait 2–3 minutes, then request OTP once
- Check spam for email OTP
- Try outside 10 am–1 pm
- Number changed? Call the helpline
GeM login ID and password
Forgot GeM Login ID or Password? Get It Back
Don’t make a new account. Your old GeM login ID and password can be recovered in a few minutes.
Find your GeM User ID
- On gem.gov.in, open Raise a Ticket.
- Click Know Your User ID.
- Enter your registered mobile and the OTP. Your User ID shows on screen.
Mobile changed? Call 1800-419-3436 with your personal and business PAN.
Reset your GeM password
- On the login page, click Forgot your GeM password?
- Enter your User ID and the CAPTCHA.
- Open the reset link in your email and set a new password (8–20 characters: capital, small, number, symbol).
After GeM login
Signing Bids: DSC or Aadhaar eSign
When you submit a bid or accept a contract, GeM asks you to sign digitally. Use Aadhaar eSign (OTP on Aadhaar-linked mobile) or a Class 3 DSC on a USB token. Class 1 and 2 DSCs no longer work.
Tip: test signing one day before the bid closes, and make sure the DSC name matches your GeM profile. DSC error fixes
GeM portal not working?
- Try another browser or mobile data.
- Clear cache, then reload.
- Wait 15–30 minutes near deadlines.
- Screenshot the error and raise a ticket with the bid number.
- Check the bid for a corrigendum (date extension).
New login screen? GeM is rolling out SSO login. gem.gov.in or sso.gem.gov.in is official; your User ID stays the same.
Seller roadmap
Your GeM Journey: From Registration to Payment
Every GeM seller goes through these seven stages. Tap a stage to read its guide.
GeM portal kya hai?
What is the GeM Portal?
GeM (Government e-Marketplace) is the Government of India’s online marketplace where government offices buy goods and services from registered sellers. In simple words, the GeM portal is an online shop for government buying, run by the Ministry of Commerce and Industry since August 2016.
Small shops, MSMEs, startups and big companies all sell on the GeM portal. Buyers include ministries, PSUs, state departments and local bodies.
₹20 lakh cr+
Bought through GeM since 2016
~25 lakh
Sellers serving 1.37 lakh+ buyer offices
3 ways government buys on GeM
Figures: IANS, August 2026 (GeM’s 10th anniversary).
GeM words in simple English
8 GeM Terms Every Seller Should Know
User ID
Your GeM login name. Not your email.
OTP
One-time code sent to your registered mobile or email.
DSC
Digital signature on a USB token, used to sign bids.
Bid
A GeM tender: the buyer’s requirement that sellers quote on.
EMD
Earnest Money Deposit, a 2–5% refundable bid security. Read more
RA
Reverse auction: sellers lower prices live.
L1
The lowest-priced qualified seller.
CRAC
Buyer’s receipt-and-acceptance certificate, needed for payment.
New to GeM?
GeM Registration: Sign Up Free Before You Log In
You need a GeM account before GeM login works. Seller registration on the GeM portal is free and fully online. Keep these ready:
Documents for GeM registration
- ✓ Aadhaar or PAN of the owner/director (mobile linked)
- ✓ Business PAN
- ✓ GSTIN (needed for orders above ₹2.5 lakh)
- ✓ ITR details for the last 3 years
- ✓ Bank account in the business name
- ✓ Udyam certificate (for MSME benefits)
GeM registration in 5 steps
- gem.gov.in → Sign Up → Seller
- Verify with Aadhaar or PAN + OTP
- Create your GeM User ID and password
- Fill the profile: PAN, GST, ITR, bank, address
- Add your products or services
GeM registration fee is ₹0. Caution money, which many sites still call a “registration fee”, was removed in August 2025. Anyone charging you for “GeM activation” is not GeM.
Full GeM registration guideFree calculator
GeM Transaction Charges Calculator
How much will GeM charge on your order? Enter the order value. Orders up to ₹10 lakh pay nothing; ₹10 lakh to ₹10 crore pay 0.30%; above ₹10 crore pay a flat ₹3 lakh.
Slabs from GeM’s September 2024 revision. Sellers also pay ₹10,000 + GST once a year after crossing ₹20 lakh sales.
Slab
₹10 lakh–₹10 crore: 0.30%
Order value
₹50,00,000
GeM transaction charge
₹15,000
GeM tender & bid search
How to Find GeM Tenders
You can see open GeM tenders without logging in. Log in only when you want to submit a bid.
- 1On gem.gov.in open Bids → List of Bids.
- 2Choose Ongoing Bids and search your product or service.
- 3Have a bid number like GEM/2026/B/1234567? Use Advanced Search.
- 4Read EMD, turnover and ATC, then log in as a seller to bid.
GeM customer care
GeM Helpline Number and Email
GeM toll-free number
1800-419-3436
or 1800-102-3436 · 9 am–10 pm, Mon–Sat
GeM helpdesk email
helpdesk-gem@gov.in
Raise a ticket; escalate after 3 days
Keep ready when you call
User ID · registered mobile · business PAN · bid or order number
All GeM contact numbers (railway, defence, vendor assessment) →
FAQ
GeM Portal Login – Questions People Ask
What is the official GeM portal login website?
The only official site is gem.gov.in (www.gem.gov.in). Do GeM login only there.
What is my GeM login ID?
Your GeM login ID is the User ID you created when you registered. It is not your email or mobile number. Find it with “Know Your User ID” under Raise a Ticket.
How do I do GeM seller login?
Go to gem.gov.in → Login → enter your seller User ID, CAPTCHA, then password or OTP. Your seller dashboard opens.
How do I do GeM buyer login?
Same login page. Use the buyer User ID your Head of Department created for you and the password sent to your mobile.
Why is my GeM OTP not coming?
Usually the registered mobile is old, you asked for OTP too many times, or the signal is weak. Wait 2–3 minutes and try once.
Does GeM login need an OTP?
Often yes. GeM may ask for a password, an OTP, or a GeM Authenticator code, depending on your account.
Do I need a DSC for GeM login?
Not for login. You need a Class 3 DSC or Aadhaar eSign to sign bids and contracts.
GeM portal kya hai?
GeM portal (Government e-Marketplace) is the Government of India’s online platform where government offices buy goods and services from registered sellers.
Is GeM registration free?
Yes. GeM registration fee is ₹0, and caution money was removed in August 2025.
Can several people share one GeM login?
They shouldn’t. The primary user can create separate secondary logins for staff.
What is the GeM helpline number?
Toll-free 1800-419-3436 or 1800-102-3436, 9 am to 10 pm, Monday to Saturday. Email: helpdesk-gem@gov.in.
Is there a GeM mobile app?
Yes, GeM has an official app. Check the publisher is GeM before installing, and never install apps sent on WhatsApp.
How we write this guide
Every step is checked against GeM’s own contact page, user guides and policy documents, and reviewed again when GeM changes its login or rules. Last reviewed: 26 October 2026. About us
Ready for GeM login?
Keep your User ID and phone ready, and use only the official site.