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GeM Helpline Number, Customer Care and Email (2026)
Toll-free helpline
1800-419-3436
or 1800-102-3436 · 9 am–10 pm, Mon–Sat
helpdesk-gem@gov.in
Or raise a ticket; escalate after 3 days
All GeM contact numbers and emails
Railway buyers/sellers
0755-6627300
9 am–10 pm, Mon–Sat
Defence buyers/sellers
0755-6627400
9 am–10 pm, Mon–Sat
Vendor assessment (RITES)
+91-9667629900
gem.helpdesk@rites.com · 9 am–5:30 pm, Mon–Fri
GeM Sahay loans
7090918000
gem-sahay@perfios.com
Helpdesk outbound numbers
0755-6627270
and 0120-6921990
Legal documents only
legal.gem@gem.gov.in
Court papers, not complaints
Walk-in office
2nd Floor, Jeevan Tara Building, 5 Sansad Marg, Near Patel Chowk, New Delhi-110001
9 am–6 pm, Mon–Fri
Looking for GEM fridge or washing machine service? That’s a different appliance brand, not the Government e-Marketplace.
Which contact for which problem?
| Your problem | Best channel |
|---|---|
| Can’t log in, OTP, forgot User ID | Toll-free helpline |
| Registration or profile verification stuck | Ticket + email |
| Bid portal error before a deadline | Call first, then ticket with screenshot |
| Vendor assessment or OEM exemption | RITES helpline/email |
| Payment from buyer delayed | Incident on the order, then ticket |
| Quick question | Gemmy chat (bottom-left of gem.gov.in) |
Raise and escalate a ticket
STEP 1
Call or chat
Helpline or Gemmy chat for a quick fix.
STEP 2
Raise a ticket
Ticket page or email. Add error, bid/order number, screenshot. Save the ticket number.
STEP 3 · AFTER 3 DAYS
Escalate
Use “escalate a ticket” on the portal if still unresolved.
GeM’s escalation matrix sets a target of resolving operational issues within 16 working hours, and lets you escalate if a ticket is open 3 days after creation.
Payment delays and disputes
Disputes between buyers and sellers (late payment, wrong rejection, non-supply) go through GeM’s Incident Management, not the helpline. Raise an incident on the order, follow up with a ticket, and for unresolved cases MSEs can use the MSME Samadhaan portal and anyone can file on CPGRAMS.
Before you call
- User ID (not email), registered mobile and email
- Business PAN
- Bid, order or ticket number
- Screenshot of the error
GeM customer care – FAQ
What is the GeM toll-free number?
1800-419-3436 or 1800-102-3436, Monday to Saturday, 9 am to 10 pm.
Is GeM customer care open on Sunday?
The phone line runs Monday to Saturday. On Sunday, raise a ticket, email, or try the Gemmy chat.
How do I escalate a GeM complaint?
Raise a ticket; if it’s unresolved 3 days after creation, use “escalate a ticket” on the portal.
Where is the GeM office in Delhi?
Jeevan Tara Building, 5 Sansad Marg, New Delhi-110001; walk-in 9 am–6 pm, Monday to Friday.
How do I contact a GeM officer directly?
GeM doesn’t publish individual officers’ numbers for general queries; use the helpline, ticket and escalation route.